Frequently Asked Questions
What are your delivery rates?Back to top
The delivery rates are set according to the weight of your order and your location in the world.
Where does Bayan deliver to?Back to top
Bayan deliver worldwide.
Will I have to sign for my delivery?Back to top
Depending on the type of delivery service you specify, you may need to sign for your parcel.
Can I send the goods I have ordered to multiple addresses?Back to top
It is possible to forward to orders to multiple addresses. Please call the head office prior to placing your order so that we can ensure it is dealt with appropriately.
How can I check the status of my order?Back to top
You will receive an order confirmation automatically when you pay for your purchase. We will also send a dispatch confirmation when the product leaves our head quarters. Please feel free to call us if you need any further reassurance. We are here to help.
Can I have my order gift wrapped?Back to top
You do not need to worry about gift wrapping. Our products arrive beautifully presented wrapped in tissue, surrounded by rose buds and encased in stunning hand made boxes from El Salvador (which can be seen on our website). Far better than any regular gift wrapping!
Product packagingBack to top
Our products arrive beautifully presented wrapped in tissue, surrounded by rose buds and encased in stunning hand made boxes from El Salvador (which can be seen on our website). The Gift boxes are then placed in a further made to measure carboard carrier featuring the Bayan logo to protect it during transit. Should you wish the parcel to arrive with no Bayan branding visible, please contact the Bayan HQ before placing your order. Our contact details can be found in the "contacts" section.