Frequently Asked Questions
Can you recommend an alternative for a discontinued product?
Why does it sometimes take so long to get more supplies of an item?
How can I obtain product samples?
How can I find out the ingredients of a product?
Are all the products you sell natural?
Can I use Bayan products if I am pregnant?
How do I check on an order I have placed?
Do you accept international orders?
Is there a specific way I should apply the products?
Is it safe for me to use Bayan products while taking prescription medication for my skin?
How do I carry Bayan products in my salon/spa?
Can you recommend an alternative for a discontinued product?
Back to topWe are happy to recommend Bayan products according to your specific needs. We also offer a bespoke service – Our skincare range can be modified to your needs taking into account your allergies, skin conditions, or even your preferred scent.
Why does it sometimes take so long to get more supplies of an item?
Back to topOnly the best ingredients have been sourced worldwide for Bayan skincare products. Many of these ingredients are from small, family run businesses. These ingredients can be difficult to source, and are often affected by weather conditions. For instance, the Mani Olive oil may not be available at certain times if the crop has been affected by the weather that year.
How can I obtain product samples?
Back to topWe do not offer product samples online. Should you wish to sample Bayan products please visit our stockist's who will be happy to let you try the products.
How can I find out the ingredients of a product?
Back to topThe key ingredients used in Bayan products will be stated on the product home page on this website. For a full list of the ingredients included in any of our product range, please email us at info@bayanloutra.co.uk. We will shortly be publishing a Dictionary of Ingredients for our full product range which will be available from the Bayan Website.
Are all the products you sell natural?
Back to topWe do not claim that all of our ingredients are entirely natural, but our core ingredients are.
Do you sell organic products?
Back to topSome of our products are organic, for instance the Lip Balms.
Can I use Bayan products if I am pregnant?
Back to topWe would always encourage our pregnant clients to speak to their doctor before using ours, or any new product – just in case mother or baby is allergic.
How do I check on an order I have placed?
Back to topWhen you order a product online you will automatically receive an order confirmation. We will also send you a dispatch confirmation to let you know your purchase is on its way to you. Should you have any other queries relating to your purchase, please contact our head office. We will be happy to help you in any way we can.
Do you accept international orders?
Back to topWe are happy to receive orders form all over the world. The cost of postage/ courier may be affected by your location in the world. All Bayan products are dispatched from the UK.
Is there a specific way I should apply the products?
Back to topFor information about how to use Bayan products, please visit the web page dedicated to this product.
Is it safe for me to use Bayan products while taking prescription medication for my skin?
Back to topYou should not introduce any new skincare products to your routine if you are taking prescription medication for you skin.
Are Bayan products suitable for use on children? Does Bayan manufacture a line of products for children?
Back to topOur products are not suitable for children under 12 years old, however we fully intend to develop a children’s skincare range in the future. Watch this space!
How do I carry Bayan products in my salon/spa?
Back to topPlease contact Bayan Head Office with this enquiry.