Frequently Asked Questions
Can I return the goods I have ordered?
What if I don't like a gift I have been sent?
What if I want to cancel my order?
How long will it take to receive my refund?
Can I return the goods I have ordered?
Back to topProducts can only be returned if they are damaged on arrival.
What if I don't like a gift I have been sent?
Back to topYou may swap your gift for another product up to the value of the gift purchased as long as the purchaser can provide the receipt of purchase and you have not used the product.
What if I want to cancel my order?
Back to topOrders can only be cancelled if the item has not yet been dispatched. We would suggest calling our headquarters as soon as you know you wish to cancel.
How long will it take to receive my refund?
Back to topThis depends on how you have paid for your purchase. If you have called to cancel an order, one of our team will advise you as to how and when you will receive your refund.