Frequently Asked Questions - Bayan Loutra

 

Frequently Asked Questions

Delivery of goods

Return of items

 

Delivery of goods

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Goods will be dispatched within 72 hours and often on the day of placing the order.
The method and address for delivery shall be as specified in the Buyer’s order.
Risk of damage or loss of the goods shall pass to the Buyer on delivery.

The rates of delivery are as follows:

FREE for orders over £50

Royal Mail UK - 3 days / £4.95 for orders less than £50

EU - 5 day £15 for orders less than £100 - or - 20 for orders over £100

Non-EU £25 for orders less than £200 - or - £30 for orders over £200

 

Return of items

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We at Bayan hope you will be happy with your purchase.

However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.bayanloutra.co.uk are covered by our 14-day unconditional money-back guarantee.

We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Our staff are available via our phone number 0870 777 0924 or by e mail at info@bayanloutra.co.uk.

If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). You are covered by this unconditional money back guarantee for a full 14 days from your date of purchase. All items must be returned in the original containers. Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.