Frequently Asked Questions - Bayan Loutra

 

Frequently Asked Questions

Is it easy to shop online?

How do I place an order?

Will I receive an order acknowledgement via email?

At what stage is my credit card charged?

Can I still purchase an item that is out of stock?

Can I order gift vouchers online?

Can I redeem gift vouchers online?

What types of products can be bought online?

Can I obtain advice on Bayan products?

 

Is it easy to shop online?

Back to top

It is very easy and safe to shop online.  Simply select the product you wish to buy and add it to your shopping basket.  When you have finished selecting products, click “View Basket” you will be asked to continue to the checkout.  By clicking this option you will be transferred to a secure online payment facility where you will be able to pay with a credit or debit card.  It is perfectly safe to enter your details in this area.

If you are anxious about using this facility, you can also send us a cheque for the products.  Items will be sent to you once the payment has cleared.

Another option for payment is to call the Head office or our Piccadilly store, where our staff will be happy to process your payment over the phone.

 

How do I place an order?

Back to top

Simply select from the easy to use options in our online shop.  If you are not so confident shopping online, call our head office for assistance (0117 923 9346)

 

Will I receive an order acknowledgement via email?

Back to top

You will receive an order confirmation as soon as your order has been placed.  We will also send you a dispatch confirmation so that you know when to expect your parcel.

 

At what stage is my credit card charged?

Back to top

Your card is charged automatically when you use your details in the secure payment area of the online shop.

 

Can I still purchase an item that is out of stock?

Back to top

It is possible to order Bayan’s skincare range even if it is out of stock, as we are constantly replenishing our supplies. However if you are interested in the home ware items, we cannot always guarantee that we can restock some items. Many of the gift items are exclusive, one off pieces. Please feel free to contact our head office or Piccadilly store with any enquiries.

 

Can I order gift vouchers online?

Back to top

It is possible to order and use Bayan gift vouchers online.

 

Can I redeem gift vouchers online?

Back to top

It is possible to order and use Bayan gift vouchers online.

 

What types of products can be bought online?

Back to top

The full Bayan skincare range is available to buy online.  Bayan will also launch a make up range shortly.  It is also possible to buy home ware and gift items from our online store.

 

Can I obtain advice on Bayan products?

Back to top

We are happy to help you find the right Bayan product for your needs. Please feel free to email the head office with your enquiry, info@bayanloutra.co.uk and we will assist you in any way we can.

Bayan Loutra also offer a bespoke skincare service, so if you are allergic to any of our ingredients, or even if you just have a favorite scent, we can make our products to your requirements. Please contact our head office for more information.